Frequently Asked Questions about renting party and event items

As the leading party rental & event rental company in South Florida, Atlas strives to achieve customer satisfaction at all times. To help avoid any issues arising with your rental and ensure that your rental and delivery goes well, we have provided this list of questions and answers for our renters. Please review all prior to renting with us. If you have a question that is not answered here, you may contact us at any time. Thank you for choosing Atlas Party Rental for your special event!

What are your showroom hours?
Atlas Party Rental is open for appointments from 10am to 4pm, Monday through Friday, and seasonally on Saturdays from 9am to 12pm. Although walk-ins are welcome we encourage you to call our office at 561-547-6565 to schedule an appointment.

What are your hours of delivery?
Normal delivery hours are 9am to 5 pm, Monday through Friday, and Saturdays from 9am to 3pm. Deliveries can be made 24 hours a day but there is an additional fee for deliveries outside normal hours. Please inquire. See more about Delivery further down on this page.

Do your crews set up the equipment?
Delivery does not include setup. However, Atlas can set up and break down certain items for an additional charge. Please contact us for specific information.

What should we do with dishware/glassware/flatware before we return it?
Please scrape food from plates and rinse. Please place dishware into the bins, crates and racks in which they were delivered.

Do you rent tents?
No, however we can refer you to someone. Please contact us for information.

How much space is recommended when setting up tables?
Make sure that all of your seating is comfortably arranged, with enough aisle space between tables (48 to 54 inches) for you and your guests (and the wait staff) to move about comfortably.

What do I do if I have an emergency after hours and need to contact someone?
Our Manager on Duty may be reached by cell phone in the case of an emergency. That phone number is 561-767-0955. Please note that all regular orders should be placed during our regular business hours.

What is your broken and/or missing items policy?
All rented items must be returned. In the event rental items are missing you will be contacted by your sales representative to arrange for their return. If items are lost or broken and cannot be returned, a replacement charge will be assessed to the invoice. Replacement charges vary by item.

When should I place my order?
Generally, equipment reservations should be placed as soon as you know the details of your event to ensure the availability of your desired rental items. A deposit may be required to hold certain items. All orders should be finalized 72 hours prior to delivery or pick-up date.

What is your payment policy?
Unless you or your company has pre-approved credit with Atlas Party Rental, we ask that all payments and deposits be made with a Credit Card. Cash and corporate checks will be accepted with the approval of management. All payment information should be provided to your sales representative, and charges will be made prior to delivery or client pick up from the warehouse. If any additional charges must be applied for missing and/or damaged items, your representative will contact you.

Note: Often people have questions about linen sizes. Here is a link to a helpful guide for selecting the right linen sizes for your event.

Renters Tips:

Please be sure to keep copies of all paperwork, faxes and emails pertaining to your rental, to ensure that you have the details and information you need easily accessible to you until your rental is complete.

Prior to your event, designate a person or persons to help with setup and breakdown of your items, so that you don’t find yourself scrambling for help at the last minute. Take note of how items are packaged/wrapped and delivered so that you can do the same to prepare them for pickup. Remember, Atlas can handle setup and/or breakdown for an additional fee.

If you wish to see items prior to renting so that you are sure they will meet your needs and satisfaction, you are welcome to make an appointment to visit our showroom in advance of placing your order. Just contact us and we’ll be happy to arrange a visit.

Other Important Rental Information:

Delivery Information
A minimum order* is required to qualify for delivery. DO NOT include set-up and breakdown of equipment or deliveries which are above or below street level. If these services are required, please make arrangements in advance. Additional charges will be incurred based on the logistics of the event or specific time requests on delivery and pickup.

*The minimum amount varies due to the season and peak rental times – please inquire to find out the minimum for your event order.

IMPORTANT - Please be available to count and check all items at time of delivery, otherwise all counts will be considered accurate. Our delivery personnel are instructed to stack all items in a mutually convenient location. If you require multiple delivery locations on site, please advise your event sales representative in advance so arrangements may be made.

Rental Fees
All charges are for rented items that leave our facility and are gone for a certain time period, whether the renter uses the item or not, so please make your selections carefully. Prices are quoted for a one-day (single event) use. Should you desire to use rentals for a longer period of time, please contact us to receive a long-term rate quote.

Client Responsibility Upon Acceptance
Containers are provided for china, silver, utensils, and small goods to ensure you receive your rental items undamaged, sanitized and ready to use. Responsibility of the equipment remains with the client from the time of delivery until the time of return. Please be certain equipment is secured when not in use and protected from the weather. Charges will be assessed for missing, broken or damaged items, as well as linens which are lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax as it will permanently damage most linen. A valid credit card is required as security for any potential damage or loss.

Damage Waiver
A damage waiver is offered to protect renters from charges incurred due to normal wear and tear on rental items. A damage waiver is usually 10% of the total rental bill. It does not preclude you from paying for missing or lost equipment. Certain restrictions may apply, please speak with your sale representative.

Fuel Surcharge
Due to the rising cost in oil and gasoline, a $10.00 fuel surcharge is added to each rental order. This is separate to a delivery and labor fees.